Freezer Repair in Malibu

When a freezer in Malibu starts frosting over, running warm, or humming without a break, West Appliance Service handles the freezer repair from diagnosis to fix. We work on built-in columns, bottom-drawer freezers, and standalone garage units across Malibu and nearby Calabasas. We're open around the clock, which helps when the ice cream is already going soft.

Call (877) 775-4968 Book online HomeCare $99/yr

Google rating: 4.8★ · 192 reviews
Service call: $95, credited to repair
Warranty: 90 days to 1 year
Open: 24/7, same-day visits

Built-ins, garage freezers, and salt air

Many Malibu kitchens have built-in or panel-ready freezer columns set flush into cabinetry. Their condensers sit up top or down at the toe kick, where airflow is tight. Plenty of homes also keep a second freezer in the garage for entertaining or bulk storage. Along the coast, damp, salty air coats condenser coils and can corrode fan motors and hinge hardware faster than it would inland. Up in the canyons, garages run hot in summer, so freezers work harder. Second homes add another wrinkle. A freezer can fail while nobody is around, and power interruptions during wind and fire season can leave controls acting oddly afterward.

What usually goes wrong, and how it shows up

Soft ice cream or thawing food often traces back to one of three causes: a frosted-over evaporator coil blocking airflow, a failed evaporator fan, or a dirty condenser that can't shed heat. Heavy frost on the back wall or around the drain usually points to the defrost system, such as a burned-out heater, a bad sensor, or a frozen drain line. A freezer that runs nonstop may be fighting a worn door gasket, poor airflow, or a sealed system problem. Watch for frost along the door edge, water pooling under the drawer, ice on the compartment floor, or a compressor that never seems to rest.

Before you call, and how to keep it from happening again

Start simple. Make sure the door closes fully and nothing on a shelf is propping it open. Close the door on a dollar bill and pull it out. If it slides out easily, the gasket may be worn. Check the temperature setting, then press the door switch and listen for the fan. If you can reach the condenser, vacuum the coils, which matters more in salty coastal air. For second homes, keep a thermometer inside and consider a remote temperature alert. After an outage, give the freezer a full day to recover before judging it. If frost keeps returning, book a visit. The $95 service call pinpoints the cause.

From our service calls

West technician in red gloves next to a Viking built-in refrigerator

West technician servicing a built-in refrigerator

Problems we fix in Malibu

food thawing or soft ice cream
heavy frost or ice buildup
running nonstop
defrost system failure
door gasket worn or torn

How a visit works

1
Call or book online
We answer 24/7. Same-day visits when the schedule allows.
2
Diagnosis at your home
The $95 service call is credited toward the repair.
3
A quote before work starts
You see the price and decide. No surprise charges.
4
Repair with a warranty
90 days on standard repairs, 1 year on major work.

Rated 4.8 on Google from 192 reviews

Read on Google Read on Yelp

★★★★★

Our freezer stopped working recently. When I called West Appliance Service they came to my home to assess the problem within 1 hour of calling. They were able to come back the next day to complete the repairs once they knew what parts they needed. The service was quick, smooth, and well done. We had a great experience working with Ivan and highly recommend anyone to use their services. We will definitely be a repeat customer if our appliances need repair.

Katie S., refrigerator/freezer repair (Google)

★★★★★

West Appliance Service were awesome! They came out super fast and fixed my Wolf oven when it suddenly stopped heating. Great guys, quick work, no hassle. Definitely recommend!

John A., wolf oven repair (Google)